How Do I Delete My Zoho CRM Account?
If you need to stop using Zoho CRM or delete an unused account, you can do so. Similarly, if an employee no longer uses the organization’s CRM account, you can either deactivate or delete it.
Important Points Before Deleting a CRM Account:
- You can immediately delete a single user or personal account if it is on the Free or trial edition.
- For paid editions, you must first downgrade to the Free edition or cancel your subscription. To do this:
- Click on the Profile Icon.
- Go to Manage Subscription.
- Click on Change Edition.
- Switch to the Free edition.
- If the account has multiple active users, deactivate all users except the super admin before deleting the account.
Once downgraded to the Free edition and only the super admin remains, you will have the option to delete the CRM account.
If needed, you can back up all your data and attachments. To delete your account:
- Go to Setup > General > Company Settings.
- On the Company Details page, scroll down.
- Click the Delete CRM Account button.
- Review the warning message and confirm your decision. You will be logged out, and a system-generated email about the account closure will be sent to you.
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