How Do I Delete My Zoho CRM Account?

How Do I Delete My Zoho CRM Account?

If you need to stop using Zoho CRM or delete an unused account, you can do so. Similarly, if an employee no longer uses the organization’s CRM account, you can either deactivate or delete it.

Important Points Before Deleting a CRM Account:
  1. You can immediately delete a single user or personal account if it is on the Free or trial edition.
  2. For paid editions, you must first downgrade to the Free edition or cancel your subscription. To do this:
  1. Click on the Profile Icon.
  2. Go to Manage Subscription.
  3. Click on Change Edition.
  4. Switch to the Free edition.
  1. If the account has multiple active users, deactivate all users except the super admin before deleting the account.

Once downgraded to the Free edition and only the super admin remains, you will have the option to delete the CRM account.

If needed, you can back up all your data and attachments. To delete your account:
  1. Go to Setup > General > Company Settings.
  2. On the Company Details page, scroll down.
  3. Click the Delete CRM Account button.
  4. Review the warning message and confirm your decision. You will be logged out, and a system-generated email about the account closure will be sent to you.

    • Related Articles

    • New CRM user is allocated to a different CRM instance (Trail one) of the rest of the company - "Error Occurred"

      Symptom:  When you try to add a new CRM user with Zoho One, you will get a general message "Error Occurred"  Solution: 1. Log as the user and go into Setup ->  Company Details -> and click the "Delete CRM account" at the bottom of the page: 2. Now, ...

    • Can't Edit Zoho Forms

      If having issue in Zoho Forms, check the following: 1. Zoho Forms can be edited only by one user. 2. You must always keep making sure your integration captures all the mandatory fields of the entity you wish to create in Zoho CRM. If it's a deal, it ...

    • How to Close / Cancel Zoho One Account?

      1. Use the admin account (then one that is paying for your Zoho One account). 2. Go to https://one.zoho.com/ (if you are in another data center https://one.zoho.com.au / https://one.zoho.eu ) 3. Click on your user picture (top right): 4. Click ...

    • No Access to Zoho CRM

      You can check here Zoho Service status -  https://status.zoho.com/ Access to Zoho CRM (Read-Only) – https://crm-ro.zoho.com/crm/login.sas 

    • Adding APIs daily Credits to a Zoho CRM system

      Certain Zoho CRM functions, integration to other Zoho apps or to third party apps are using API's credits that can be daily monitored here: Zoho CRM Set Up-> APIS The example below shows the APIs allowance granted to a Zoho One organization.  Each ...